INFLUENCE OF EMPLOYEE INVOLVEMENT ON PERFORMANCE OF INSURANCE COMPANIES IN KENYA, A CASE OF CIC INSURANCE GROUP

OKUMU BRENDA AWUOR, DR WERE SUSAN

Abstract


This study sought to fill the existing research gap by conducting a study to establish the influence that employee involvement has on the performance of insurance companies in Nairobi. The study adopted a descriptive research design. The study populations for this study were 400 employees of CIC Insurance Group at their head office in Nairobi. The study used the Krejcie and Morgan (1970) formula to arrive at the sample size. Stratified random sampling technique was used to select 200 respondents. The questionnaire was the selected instrument or tool for data collection for the study. The questionnaire was administered to each member of the sample population. The study carried out a pilot study to pretest and validate the questionnaire. Quantitative data collected was analyzed by the use of descriptive statistics using SPSS (Version, 21) and presented through percentages, means, standard deviations and frequencies. Content analysis was used to test data that is qualitative in nature or aspect of the data collected from the open ended questions. The study conducted a correlation analysis to establish the strength of the relationship between the independent and the dependent variable. Multiple regression analysis was done to establish the influence that employee involvement has on the performance of insurance companies in Kenya. The study revealed that there was strong positive relationship between information sharing and performance of insurance companies in Kenya. The study further revealed that there was strong positive association between decision making process and performance of CIC Insurance Group in Kenya. The study established that there was strong positive association between teamwork and performance of insurance companies in Kenya. The study found that there was strong positive relationship between leadership styles and performance of CIC Insurance Group in Kenya. The study recommends that there is need for the management to create conducive environment form information sharing within the organization. There was need for the management to involve employee in the organization decision making process and have various channel for communicating the decision made within the organization. The study recommends that there was need for the management to create an environment that will allow for the function of teams within the organization. There was need for the management to embrace leadership styles that support employee involvement within the organization.

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