Mtana Mwahunga Mtana, Kepha Ombui


The goal of counselling is to help employees develop in order to achieve organizational goals. However, very few would be willing to participate as they may fear being viewed as weak and thus would prefer to ignore its benefits. The general objective of the study was to establish the effect of personal counselling on employee productivity in the hotel industry in Nairobi City County. A descriptive survey research method was adopted in this study. The target population was 2093 management level employees. The study used stratified random sampling technique in choosing the sample size from the target population. The sample size was 336 respondents. Primary data was collected using structured questionnaires. Quantitative data collected was analyzed by the use of descriptive statistics frequency, percentage, mean and standard deviation. Data was presented in form of tables, 3-D graphs and pie charts. Narrative analysis was used in the analysis of qualitative data. Correlation analysis was conducted to determine the relationship between the study variables. A multiple regression analysis was carried out to determine the level of significance between the study variables. The study revealed that personal counseling had a positive effect on employee productivity in the hotel industry. The study recommends that the organization should purpose to provide personal counseling. This would assist employees in coping with stressful life situations, work/school problems, grief, and emotional distress or relationship difficulties.

Key Words: workplace counselling, personal counselling, employee productivity

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