Cynthia Nenkashe Mpoke, Dr. Kepha Ombui


The general objective of this study is to establish the influence of knowledge sharing techniques on knowledge retention at Kenya Revenue Authority, Kenya. Specifically, the study sought to establish the influence of communities of practice on knowledge retention at Kenya Revenue Authority, Kenya, to assess the influence of mentoring on knowledge retention at Kenya Revenue Authority, Kenya. This study used a descriptive research design. The unit of analysis was Kenya Revenue Authority while the unit of measure was various departments while the unit of observation was 1099 employees working in the Kenya Revenue Authority. Using this formula a representative sample was obtained. The study’s total population is 1099. Simple random sampling was used to select 285 respondents from the total population. Primary data was collected through use of questionaires. Quantitative and qualitative data was generated from the closed-ended and open-ended questions, respectively. Qualitative data was analyzed on thematic basis and the findings provided in a narrative form. Inferential and descriptive statistics were employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). Descriptive statistics such as frequency distribution, mean (measure of dispersion), standard deviation, and percentages were used. Inferential data analysis was conducted by use of Pearson correlation coefficient, and multiple regression analysis. The study results were presented through use of tables and figures. The study concludes that communities of practice has a significant effect on knowledge retention at Kenya Revenue Authority, Kenya. In addition, the study concludes that mentorship has a significant effect on knowledge retention at Kenya Revenue Authority, Kenya. Based on the findings, this study recommends that the management of Kenya Revenue Authority should continue embracing communities of practice to enhance knowledge retention. In addition, the management of Kenya Revenue Authority should ensures effectiveness in mentoring junior employees to equip them with the needed information.


Knowledge sharing techniques, knowledge retention, communities of practice, mentoring  

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