INFLUENCE OF KNOWLEDGE SHARING TECHNIQUES ON KNOWLEDGE RETENTION AT KENYA REVENUE AUTHORITY, KENYA

Cynthia Nenkashe Mpoke, Dr. Kepha Ombui

Abstract


The general objective of this study is to establish the influence of knowledge sharing techniques on knowledge retention at Kenya Revenue Authority, Kenya. Specifically, the study sought to establish the influence of communities of practice on knowledge retention at Kenya Revenue Authority, Kenya, to assess the influence of mentoring on knowledge retention at Kenya Revenue Authority, Kenya. This study used a descriptive research design. The unit of analysis was Kenya Revenue Authority while the unit of measure was various departments while the unit of observation was 1099 employees working in the Kenya Revenue Authority. Using this formula a representative sample was obtained. The study’s total population is 1099. Simple random sampling was used to select 285 respondents from the total population. Primary data was collected through use of questionaires. Quantitative and qualitative data was generated from the closed-ended and open-ended questions, respectively. Qualitative data was analyzed on thematic basis and the findings provided in a narrative form. Inferential and descriptive statistics were employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). Descriptive statistics such as frequency distribution, mean (measure of dispersion), standard deviation, and percentages were used. Inferential data analysis was conducted by use of Pearson correlation coefficient, and multiple regression analysis. The study results were presented through use of tables and figures. The study concludes that communities of practice has a significant effect on knowledge retention at Kenya Revenue Authority, Kenya. In addition, the study concludes that mentorship has a significant effect on knowledge retention at Kenya Revenue Authority, Kenya. Based on the findings, this study recommends that the management of Kenya Revenue Authority should continue embracing communities of practice to enhance knowledge retention. In addition, the management of Kenya Revenue Authority should ensures effectiveness in mentoring junior employees to equip them with the needed information.

Keywords

Knowledge sharing techniques, knowledge retention, communities of practice, mentoring  


Full Text:

PDF

References


Água, P. B., & Correia, A. (2021). Information governance: the role of information architecture for effective board performance. International Online Conference (May 13–14, 2021)

Amayah, A. T. (2017). Determinants of Knowledge Sharing in a Public Sector Organization. Journal of Knowledge Management, 17, 454-471. https://doi.org/10.1108/JKM-11-2012-0369

Bhattacherjee, A. (2017). Social Science Research: Principles, Methods, and Practices. New York: Free Press.

Bratianu, C. (2018). A holistic approach to knowledge risk. Management Dynamic in the Knowledge Economy, 6(4), 593–607. https://doi.org/10.25019/MDKE/6.4.06

Bryman, A. & Cramer, D. (2017). Quantitative Data Analysis with SPSS Release 8 for Windows. New York: Routledge.

Hsiao, R. L. (2018). Knowledge sharing in a global professional service firm. MIS Quarterly Executive, 7(3.).

Hussin, N., & Mokhtar, S. H. (2018). The Impacts of Knowledge Management Practices on Employees’Job Satisfaction. International Journal of Academic Research in Progressive Education and Development, 7(3), 338–351.

Jain, P. (2018). Knowledge Management in Academic Libraries and Information Centres: A Case of University Libraries. Journal of Information & Knowledge Management, 12(04), 1350034. https://doi.org/10.1142/S0219649213500342

Khdour, N., Ra'ed Masa'deh, R., & Al-Raoush, A. (2020). The impact of organizational storytelling on organizational performance within Jordanian telecommunication sector. Journal of Workplace Learning, 32(5), 32-76.

Kinguru,M.W., (2018). Influence of Mentoring on Employee Retention Within the Elevator Installation Firms in Nairobi County. Retrieved from http://erepository.uonbi.ac.ke/handle/11295/106314

Koigi, M. P., Kiragu, D. N., Marwa, S. M.& Theuri, M. M. (2018) researched on the effect of partnerships and collaborations on performance excellence in universities in Kenya. International Journal of Economics, Business and Management Research, 2(2), 547-560.

Kothari, C. R. (2014). Research methodology: Methods and techniques. New Age International

Kothari, C. R. (2017). Research methodology: Methods and techniques. New Delhi: New Age International (P) Limited Publishers.

Lombardi, R. (2019). Knowledge transfer and organizational performance and business process: past, present and future researches. Business Process Management Journal, 25(1), 2-9.

Lütfi, S., (2020) Validity and reliability in quantitative research. Business and management studies. An International Journal, European Leadership University

Rezaei, F., Khalilzadeh, M., & Soleimani, P. (2020). Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital. Retrieved from https://www.hindawi.com/journals/ahci/2021/8857572/

Russell, R.B. (2017). Social research method: qualitative and quantitative approaches. Los Angeles: SAGE Publications.

Sahu, P.K. (2017). Research methodology: a guide for researchers in agricultural science, social science and other related fields. New Delhi: Tata McGraw Hill.

Sekaran, U., & Bougie, R., (2010). Research methods for business: A skill building approach (5th ed.). Chichester, West Sussex:

Singpurwalla, D. (2017). A handbook of Statistics: An overview of statistics. New York: Free Press.

Snyder, K., Hedlund, C., Ingelsson, P., Bäckström, I. (2017). Storytelling: a co-creative process to support value-based leadership. Retrieved from http://www.diva-portal.org/smash/get/diva2:1140871/FULLTEXT01.pdf

Thwala,W.M., & Aigbavboa, C. O., (2017). Influences of mentoring on retention and socialization of new employees in the construction sector through knowledge transfer. Proceedings of the International Conference on Industrial Engineering and Operations Management Rabat, Morocco, April 11-13, 2017

Tidd, J., & Bessant, J. R. (2018). Managing innovation: Integrating technological, market and organizational change (Sixth edition). Wiley

Venkatraman, S., & Ramanathan, V. (2018). Communities of Practice Approach for Knowledge Management Systems. Retrieved from https://www.researchgate.net/publication/327936064_

Wanjiku, N. D., & Karugu, J. (2019). Knowledge Management and Performance at the Kenya Revenue Authority in Nairobi City County. Nairobi: Kenya Revenue Authority, Kenya.

Zboralski, K., & Gemuenden, H. G. (2015). The impact of communities of practice. Retrieved from https://www.researchgate.net/publication/292370300


Refbacks

  • There are currently no refbacks.