Doreen Vivian Tsuma, Dr. Thomas Mose


This study sought to determine the influence of employee core competencies on performance of commercial banks in Nairobi County in Kenya. Specifically, the study sought to establish the influence of team competence on performance of commercial banks in Nairobi County. The study adopted descriptive research design. The unit of analysis included 39 commercial banks in Kenya. Further the study divided the total population into 3 categories where stratified random sampling technique was used for sampling purposes. Sample size for the study was 171 respondents categorized into senior, middle and lower-level officers. Questionnaires were the main source of data collection. The data was analyzed by use of both qualitative and quantitative methods with the help of Statistical Package for Social Sciences (SPSS version 25). The study results were presented through tables, figures and charts. Inferential data analysis was conducted by use of Pearson correlation coefficient and multiple regression analysis. The research study concluded that team competence positively and to a very great extent influenced the performance of Commercial Banks in Nairobi City County. From the results obtained, the study recommends commercial banks should set realistic goals for its employees and performance targets should also be communicated clearly to all employees. Feedback channels to be effectively adopted. In addition, senior bank officers should strive to develop teams and encourage teamwork in all bank departments.


Employee core competencies, commercial banks, team competence

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