Japheth Nyaliita, Dr. Mirriam Thogori


Cleaning companies are increasingly facing new entrants into the market, although with mixed success, but still there is significant competition among firms in the sector, and customer loyalty is highly unstable. The main objective of the study was to establish the influence of contract management drivers on performance of cleaning service companies in Nairobi City County, Kenya. The study was guided by the following specific objectives; to examine the influence of contract planning and monitoring and evaluation, on performance of cleaning service companies in Nairobi City County, Kenya. The study was guided by Stewardship Theory and Resource based view theory. The study made use of descriptive research design.  The unit of analysis was the 78 cleaning companies with population of 2000 employees, forming representing a sample of 333, hence this form the unit of observations. Questionnaires were the main instruments of data collection used in this research proposal. Descriptive analysis was used to determine the proportions and frequency of the variables. The tabulated data was analyzed quantitatively by calculating various percentages, while descriptive data was analyzed qualitatively by organizing collected data into meaningful notes. The study concludes that contract planning has a positive and significant effect on performance of cleaning service companies in Nairobi City County, Kenya. The study found that change Management, payment Schedules and handover Policy influences performance of cleaning service companies in Nairobi City County, Kenya. In addition, the study concludes that monitoring and evaluation has a positive and significant effect on performance of cleaning service companies in Nairobi City County, Kenya. The study found that progress and Milestones Reports, incentives and Consequences Policy and contingency Plans influences performance of cleaning service companies in Nairobi City County, Kenya. This study therefore recommends that the management of cleaning service companies in Nairobi county should ensure effective change Management, payment Schedules and handover Policy. In addition, the management of cleaning service companies in Nairobi County should ensure effective progress and Milestones Reports, incentives and Consequences Policy and contingency Plans.

Key Words: Contract Management Drivers, Contract Planning, Monitoring and Evaluation and Performance of Cleaning Service Companies

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