RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT PRACTICES AND PERFORMANCE IN PUBLIC UNIVERSITY LIBRARIES IN NAIROBI COUNTY, KENYA

Carolyne Cherotich, Prof. Thomas A. Senaji

Abstract


This study sought to find out the relationship between knowledge management practices and performance in public university libraries in Nairobi County, Kenya. The specific objectives of the study were; to assess the relationship between knowledge acquisition and performance in public university libraries in Nairobi County, Kenya; and to find out the relationship between knowledge sharing and performance in public university libraries in Nairobi County, Kenya. The study adopted descriptive survey design. The target population was 350 librarians working in public university libraries in Nairobi County, Kenya. The study adopted a purposive sampling technique to choose five public university libraries from the 15 public University libraries in Nairobi County. The five public university libraries are the only libraries with their main libraries situated in Nairobi County. A total of 130 librarians was then targeted. They were selected using purposive sampling targeting the top and middle level management staff in the libraries. The data collection instrument was questionnaires containing both open ended and close-ended questions. Data collection was screened, coded and entered into SPSS and Microsoft Excel for data analysis. Appropriate descriptive statistics such as Frequencies, Central tendencies (mean, median, mode), Measures of dispersion (Std. deviation, range, and variance) and linear regression was used in analysis. The analyzed data was then presented in form of tables, charts, and graphs for ease of understanding and interpretation. The researcher carried out a multiple regression analysis so as to determine the relationship between the dependent and independent variables. The study found that knowledge acquisition positively and significantly relates with performance in public university libraries in Nairobi County, Kenya. In addition, knowledge sharing positively and significantly relates with performance in public university libraries in Nairobi County, Kenya. The study therefore recommends libraries of public universities to improve their knowledge management practices.

Key Words: Knowledge Management Practices, Public University Libraries, Knowledge Acquisition, Knowledge Sharing


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