INFLUENCE QUALITY MANAGEMENT ASPECTS ON PERFORMANCE OF MANUFACTURING FIRMS IN NAIROBI CITY COUNTY, KENYA

Jessen Kogi Kiana, Dr. Julius Miroga

Abstract


Customer satisfaction in the manufacturing industry is never ending as they face numerous challenges and competition daily. This makes quality management critical to this sector as they strive to continuously improve their products to meet customers’ expectation. The overall objective of this study was to examine the influence of Quality Management Aspects on performance of manufacturing firms in Kenya, with an aim of making recommendations on proper use of ISO 9001: 2015 procurement quality management in the manufacturing sector. The study aimed to establish how process management, continuous improvement, supplier management and customer focus influence performance of manufacturing firms. To achieve this, the researcher reviewed both theoretical and empirical literature and proposed to use the research methodology that addresses the gaps identified in literature as well as answer the stipulated research questions. This research study adopted a descriptive research design. The researcher preferred this method because it allowed an in-depth study of the subject. To gather data, structured questionnaire was used to collect data. The study population was the manufacturing firms in Nairobi; the respondents were the designated heads of procurement of these firms. 200 heads of procurement were selected using stratified random sampling. Once collected, data was analyzed using descriptive and inferential statistics. Quantitative data was analyzed using multiple regression analysis. The qualitative data generated was analyzed by use of Statistical Package of Social Sciences (SPSS) version 20. The response rate of the study was 86%. The findings of the study indicated that process management, continuous improvement, supplier management and customer focus have a positive relationship with performance in manufacturing firms. Finally, the study recommended that manufacturing firms should embrace procurement total quality practices so as to improve their performance and further researches should to be carried out in other institutions to find out if the same results can be obtained.

Key Words: Quality Management Aspects, process management, continuous improvement, supplier management


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References


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