Edith Sagana Afandi, Prof. Gregory S. Namusonge


The purpose of the study was to establish the influence of governance strategies on service delivery of NPS in Kenya. The specific objectives were to find out the influence of Community Policing strategies on service delivery of NPS in Kenya, to evaluate the influence of digital governance strategies on service delivery of NPS in Kenya. The study adopted an explanatory research design. The population included various police officers involved in or affected by service delivery of NPS in Kenya. The target population for this research comprised of the senior police officers from all the 11 Police Sub County Police Commands in Nairobi City County, Kenya comprising of 1083 senior police officers. The study employed a stratified random sampling technique to determine the relevant sample size. The sample population of 280 was distributed proportionately within the specific departments. From each category, random sampling technique was employed where at least one senior personnel working in the head offices was selected to participate in the study until the specified sample of 280 was achieved. Primary data was collected mainly by the use of a structured questionnaire while secondary data was gathered using secondary data collection sheet. The study was aided by research assistants in data collection process. Drop-off/pick-up techniques entails dropping off questionnaires by the researcher for candidates to complete in their own time. Qualitative data analysis involved thematic analysis, where patterns and themes emerging from interviews and discussions will be identified and analyzed. Quantitative data was analyzed using appropriate statistical techniques such as multiple Linear regression model to examine relationships and associations between variables. The quantitative data was entered into SPSS Version 27. Data was presented using tables. The study found that NPS has adopted community policing strategy that has a great effect on their service delivery. The study concludes that digital governance strategies improved service delivery by the public sector in a form of transactional convenience, savings of time and lower service costs which has improved customer’s relationship and satisfaction. The study recommends that community policing agencies should prioritize conducting civic education aimed at local communities and other stakeholders, including business people. It is imperative to establish a culture that relies on data in the security sector, as indicated by the findings and conclusions.

Key Words: Governance Strategies, Service Delivery, Community Policing Strategies, Digital Governance Strategies National Police Service

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