INTERNET OF THINGS AND QUALITY OF SERVICES OF MOBILE NETWORK OPERATORS IN NAIROBI CITY COUNTY, KENYA

Isaac Tunya Wanga, Dr. Thomas Mose

Abstract


The general objective of the study was to assess the influence of internet of things on quality of services of mobile network operators in Nairobi City County, Kenya. Specifically, the study sought to establish the effect of Commercial IoT on quality of services of mobile network operators in Nairobi City County, Kenya and to establish the influence of Infrastructure IoT on quality of services of mobile network operators in Nairobi City County, Kenya. This study used a descriptive research design. The study targeted management level employees at telecommunication companies in Kenya. Target populace comprised all 950 management level employees working with the telecommunication companies in Kenya. This involved all levels of management (senior, middle and low level management staff). The study used Krejcie and Morgan (1970) formula to arrive at the sample size. The study sample size was 282 employees, which represented 29.7% of the entire population. Primary data was used in this study. The study’s primary data was obtained using semi-structured questionnaires. The researcher carried out a pilot study to ensure the data collection tool was reliable and valid. Quantitative and qualitative data were generated from the closed-ended and open-ended questions, respectively. Qualitative data was analyzed on thematic basis and the findings provided in a narrative form. Before the data was analyzed, the researcher ensured the data was checked for completeness, followed by data editing, data coding, data entry, and data cleaning. Inferential and descriptive statistics was employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). Data analysis was done using descriptive statistics and inferential statistics. Inferential data analysis was conducted by use of Pearson correlation coefficient, and multiple regression analysis. The study results were presented in tables and figures. The study concludes that Commercial IoT has a positive and significant effect on quality of services of mobile network operators in Nairobi City County, Kenya. The study also concludes that Infrastructure IoT has a positive and significant effect on quality of services of mobile network operators in Nairobi City County, Kenya. Based on the study findings, the study recommends that the management of mobile network operators in Kenya should establish strategic partnerships with businesses and industries adopting IoT solutions.

Key Words: Internet of Things, Quality of Services, Mobile Network Operators, Commercial IoT, Infrastructure IoT 


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References


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