INFORMATION AND COMMUNICATION TECHNOLOGIES MANAGEMENT AND HEALTHCARE PERFORMANCE OF LEVEL IV PUBLIC HOSPITALS IN MACHAKOS COUNTY IN KENYA

Francis Ndolo Ngumu, Dr. Thomas Mose

Abstract


The main objective of this study is to establish the influence of ICT management on healthcare performance of Level IV public hospitals in Machakos County in Kenya. Specifically, the study sought to establish the effect of social media on healthcare performance of Level IV public hospitals in Machakos County in Kenya, to assess the effect of ICT systems on healthcare performance of Level IV public hospitals in Machakos County in Kenya. This study adopted a descriptive research design. This was conducted in Level IV public hospitals in Machakos County. According to the Ministry of Health Report (2022), Machakos County has 5 level 4 hospitals which are Ndithini Level 4 Hospital, Kalama Level 4, Mutituni Level 4 Hospital, Kimiti Level 4 Hospital and Mavoko Level 4 Hospital. The total target population was 150 respondents comprising of heads of departments and assistant heads. In this study, due to the small size of the study population, the census sampling approach was used. This research used a questionnaire to collect primary data. The study also conducted pilot test to test the validity and the reliability of the data collection instrument. The data collection instrument generated both qualitative and quantitative data. The study used both descriptive and inferential statistics for data analysis with the aid of Statistical Package for Social Sciences (SPSS version 25). Descriptive statistics such as mean, standard deviation, frequency and percentages were used in this study. In relation to inferential statistics, the study used correlation analysis. This was used to establish the relationship between the independent and the dependent variables. Data was then presented in tables, bar charts and pie charts for ease of interpretation. From the findings, the study concludes that social media has a positive and significant effect on healthcare performance of Level IV public hospitals in Machakos County in Kenya. In addition, the study concludes that ICT systems have a positive and significant effect on healthcare performance of Level IV public hospitals in Machakos County in Kenya. Based on the findings, the study recommends that the management of Level IV public hospitals in Kenya should implement a robust social media strategy. By actively engaging with the community on platforms such as Facebook, Twitter, and Instagram, these hospitals can improve public awareness about their services, provide timely health information, and facilitate direct communication with patients.

Key Words: ICT management, Healthcare Performance, Level IV public hospitals, social media, ICT systems 


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