PUBLIC PARTICIPATION AND SERVICE DELIVERY IN NAIROBI CITY COUNTY GOVERNMENT, KENYA

Anthony Waweru Gathumbi, Dr. Purity Gatobu (PhD)

Abstract


Background: determine the relationship between public participation and service delivery in Nairobi City County Government, Kenya. The study focused on information sharing and public involvement as the independent variables while Service Delivery in Nairobi City County Government, Kenya was the dependent variable.

Methodology: The study was guided by Communication Accommodation Theory and Decision Participation Theory. The study used descriptive research design. The study targeted 68 services that are accessible by the public.in Nairobi City County. The unit of observation was85 ward public participation facilitators/Ward administrators, and one official from the 112 residents’ associations in Nairobi County. Thus, a total of 197 respondents formed the unit of observation. A census was adopted since the population was manageable.

Findings: In the regression analysis Information Exchange (β = .415 sig = .000), Public involvement (β = .508 sig = .000) significantly influenced Service delivery in Nairobi City County. Public involvement (Beta = .572 or 57.2%) had the highest influence on Service delivery in Nairobi County followed by Information Exchange (Beta = .520 or 52%).

Conclusions: Information Exchange and Public involvement significantly influence Service delivery in Nairobi City County.

Recommendations: The county government should ensure they adhere to the Constitution of Kenya and further develop policies to supplement the public participation process.

Keywords: Information Exchange, Public involvement, Service Delivery, Public participation, Nairobi City County


Full Text:

PDF

References


Ajongbah, A. (2019). An Assessment of Project Communications Management in the Ghana Land Administration Project Phase II (LAPII). Unpublished master’s Thesis, Kwame Nkrumah University of Science and Technology

Ansell, C., Doberstein, C., Henderson, H., Siddiki, S., & ‘t Hart, P. (2020). Understanding inclusion in collaborative governance: a mixed methods approach. Policy and society, 39(4), 570-591

Bobbio, L. (2019). Designing effective public participation. Policy and Society, 38(1), 41-57.

Bonsón, E., Perea, D., & Bednárová, M. (2019). Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities. Government information quarterly, 36(3), 480-489.

Gisemba, A., & Iravo, M. (2019). 'Influence of e-government on service delivery in Nairobi district’

Jones, M. (2019). The European Landscape Convention and the question of public participation. In Justice, Power and the Political Landscape (pp. 231-251). Routledge.

Kamau, S. (2020). ' The role of open governement data in improving public service delivery: A case of Nairobi county Governement'. Thesis, Strathmore University. Retrieved from https://su-plus.strathmore.edu/handle/11071/10191

Kiconco, S., Stevens, J. B., Akankwasaa, K., & Kubiriba, J. (n.d.). 'Agricultural information exchange and service delivery within social networks: evidence from Uganda’s banana value chain actors'. The Journal of Agricultural E

Kipyego, E., & Wanjare, J. (2017). Public participation and the budgeting process within the county government of Nandi, Kenya. European Journal of Management and Marketing Studies, 2(4), 55–82. https://doi.org/10.5281/zenodo.1095206

Makwande, M. (2020). The role of public participation in service delivery: A case of a selected township in the Cape Metropolitan Area, South Africa. Cape Peninsula University of Technology

Mambula, C. J., Francis, F., & Zirra, C. T. O. (2021). Effect of Employee Involvement in Decision Making and Organization Productivity. Archives of Business Research, 9(3). 28-34

Moreland, H. R., De Santo, E. M., & MacDonald, B. H. (2021). Understanding the role of information in marine policy development: Establishing a coastal marine protected area in Nova Scotia, Canada. FACETS, 6, 1539-1569

Mugenda, O. & Mugenda , A. G., 2018. Mugenda, A. and O.Research methods: Quantitative and qualitative approaches. Nairobi

Naidoo, C.. (2024). Assessing the role of public participation in service delivery: the case of Ekurhuleni Metropolitan Municipality. South African Journal of Industrial Engineering, 34(4), 132-146

Okelo, O., Odero, O. & Rono, A. (2022). Effects of Community Awareness on Public Participation of Women in the Development Planning Processes in Awendo Sub County. Public Policy and Administration Research, 12(3)28-35

Wabomba, A. (2021). The Effect of Employee Involvement on Performance In Commercial Banks In Nairobi County, Kenya. Unpublished Thesis, KCA UNIVERSITY

Were, E. M., & Opondo, P. A. (2021). Contextualizing the Politics of Ten-Household Cluster Initiatives (Nyumba Kumi) for Human Security in Kenya. Journal of African Conflicts and Peace Studies, 4(2), 2.

Yegon, G. K., & Omwenga, J. Q. (2022). Influence of public participation in service delivery in the devolved system of government in Kenya. The Strategic Journal of Business & Change Management, 9 (4), 1066 – 1083.


Refbacks

  • There are currently no refbacks.