ENTREPRENURIAL INNOVATION PRACTICES AND PERFORMANCE OF PUBLIC TRANSPORT SERVICE COMPANIES IN NAIROBI CITY COUNTY, KENYA
Abstract
Performance involves all processes, operations and human aspect of the organization, innovation is used to improve performance in organizations. This study examined entrepreneurial innovation practices and performance of public transport service companies. The specific objectives were to establish how payment innovation practices and networking affect performance of public transport service companies. The theories that supported this study were stakeholder theory and diffusion of innovation theory. Descriptive research design was used with questionnaire as the instrument for data collection. The target population was 272 public transport service saccos in Nairobi City County. The unit of observation was one operations manager, matatu operator, chairperson from each Sacco. Simple random sampling was used to pick respondents. Data collected was analyzed using SPSS version 28 and presented in form of frequencies, descriptive and inferential statistics which were used to derive conclusions. The study conducted a multiple regression analysis to determine the relationship between entrepreneurial innovative practices and performance. Correlation results revealed that entrepreneurial innovation practices influences performance of public transport service companies. The results indicated there was a positive and significant relationship between payment innovation practices, networking and performance. The study recommends adoption of innovations in the transport sector to improve performance.
Key Words: Entreprenurial Innovation Practices, Payment Innovation Practices and Networking
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