STRATEGIC INNOVATIONS AND PERFORMANCE OF NATIONAL HOSPITAL INSURANCE FUND IN KENYA

Moses Muchiri Mugane, Dr. Alexander Kyule

Abstract


Companies across the world are turning to strategic innovation as a reaction to the growing volatility and complexity of the business environment they are facing. The primary goal of this research is to determine the impact of strategic innovations on the organizational performance of the National Health Insurance Fund (NHIF) in chosen counties in Kenya's northern region. According to the specific objectives, this investigation examined the impact of process re-engineering and product innovation on the organizational performance of the National Health Insurance Fund (NHIF) in the selected counties in Kenya's northern region. Both system dynamic theory and knowledge-based theory served as the theoretical foundations for this investigation. For the purpose of collecting data, a descriptive survey research design was used, which included the utilization of both primary and secondary data sources. Primary data was collected via the use of structured questionnaires. The study's target group was made up of 64 NHIF workers who work in the chosen county offices, according to the researchers. It was necessary to conduct a census in order to determine the sample size of all 64 workers, and a random sampling method was utilized in order to ensure that each participant has an equal chance to participate in the research. The gathered data was examined with the help of SPSS in order to identify the connection between the various research factors. Graphs and pie charts were used to illustrate the findings, as well as frequency tables and graphs. Ethical considerations were taken into account, such as obtaining permission from the organization and ensuring that the information provided by the respondents is kept private. Descriptive and inferential statistics were used in analyzing the data and a multiple regression model was applied to establish the relationship amongst the studied factors. The study concludes that process re-engineering has a positive and significant effect on the organizational performance of the NHIF in Northern region Kenya. In addition, the study concludes that there is a positive and significant effect of product innovation on the organizational performance of NHIF Northern Region Kenya. Based on the findings, the study the government should implement policies that enable the NHIF to develop and innovate its products but at the same time protect the interests of the members so as to enhance its performance. The study recommends that the government should ensure that NHIF innovative processes are undertaken in the rightful ways to ensure its efficiency and the performance of the fund is optimal.

 

Key Words: Strategic Innovations, Process Re-Engineering, Product Innovation, Performance of National Hospital Insurance Fund in Kenya


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