CHANGE MANAGEMENT STRATEGIES AND PERFORMANCE OFNAIROBI COUNTY GOVERNMENT, KENYA

Lawrence Mateba Chibire, Dr. Scholastica K. Wamwayi

Abstract


Nairobi County government has been implementing various change management strategies as a result of the clients' constantly evolving demands and other external factors impacting their operations. Nairobi County government performance has not met expectations despite multiple attempts to improve service delivery. This is because of the constantly shifting demands of its customers as well as outside factors that necessitate frequent responses. The main purpose of this study was to examine the influence of change management strategies and performance of Nairobi county government, Kenya. Specifically, the study focused on  the extent to which effective communication plan affects performance of Nairobi county government; the extent to which strategic capacity building affects performance of Nairobi county government. The Nairobi County administration may find this study to be important since it will help create and build suitable procedures to recognize and overcome obstacles in putting strategies into practice to meet goals and objectives and stay current in a constantly changing environment. This study, targeted a population of 164 senior management personnel of the Nairobi County Government in Kenya and used a descriptive research approach.116 respondents were chosen as the sample size using the Yamane Formula. The top managers were categorized via stratified sampling, and managers from each stratum were then selected via simple random sampling.  The method for gathering data was questionnaires and secondary data collecting guides. Quantitative methods were utilized to analyze the data; a multiple regression model as well as descriptive statistics like frequency and percentages were performed using the Statistical Package for Social Sciences (SPSS version 27.0). The study found strong positive correlation (R = 0.910) between change management strategies (communication plan, strategic capacity building) with performance of Nairobi County Government in Kenya. The coefficient of determination (R2 = 0.828) indicated that change management strategies jointly accounted for 82.8% of the performance of Nairobi County Government in Kenya. From the findings the study concludes that change management strategies (effective communication plan, and strategic capacity building) have significant positive correlation with performance of Nairobi County Government in Kenya.

 

Key Words: Change Management Strategies, Effective Communication Plan, Strategic Capacity Building, Performance of Nairobi County Government


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