The research sought to determine the effect of the employee empowerment on performance. Employee empowerment is a concept that has been studied for a very long time and different approaches have been given to this topic. The trends in employment relationships have steered interest in inquiries regarding the relationship between the high-performance HR practices such as employee empowerment and organizational performance. The scope of the study of the research was the telecommunication sector of Kenya due to its rapid growth with the case study being Safaricom Limited at Safaricom House in Westlands, Nairobi. The specific objectives for the study was analyzing the effect of decision making on organizational performance; determining the influence of training and development on organizational performance; establishing the effect of employee autonomy on organizational performance; and evaluating the impact of employee information sharing on organizational performance. A descriptive research design was adopted for the study since it allows for a breadth of observations to be made concerning the phenomenon that is under investigation. The target population was 400 employees working at the branch where a sample size of 200 employees was selected through stratified sampling. The data was collected using questionnaires and administered to the employees who work at the branch. The data collected was analyzed using Statistical Package for Social Sciences (SPSS) Version 20. Both descriptive and inferential statistics will be used in the study where the data collected was presented through tables, charts and bar graphs.The study found decision making had positive significant effect on organization performance. The study also found that training and development had positive significant effect on organization performance. The study established employee autonomy had positive significant effect on organization performance. The study established that information sharing had positive significant effect on organization performance.  There is need for the management of Safaricom to involve their employees in all aspect of organization decision making. There is need management to continuously provide their employee skill based training. There is need for the management to give employee autonomy, as increased autonomy should make employees feel a greater responsibility for the outcomes of their work, and therefore have increased work motivation. There is need for the management to enhance and increase information sharing.

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