Lorna Chepkemoi, Samuel Dr. Wabala


The work performance of police officers in Nairobi County has been below the expectation of the public as evidenced by their poor response to complaints, absenteeism, illegal arrests, and leaving workstations before official time. The poor work performance of police officers in Nairobi country has been of great concern to the residents as the common balance is destabilized by insecurity thus slowing down development. Policing is a hectic occupation; police officers work for long periods and are prone to all kinds of danger, personal and organizational stressors. This study thus sought to fill the gap singled out in Nairobi County to assess the influence of employee job stressors on performance of Kenya National Police service in Nairobi County. The study was guided by the following specific objectives; to determine the influence of individual stressors on performance of Kenya National Police service in Nairobi County, to assess the influence of group stressors on performance of Kenya National Police service in Nairobi County. The current study is based on the conflict theory of organization, general strain theory, humanistic theory and conservation resource theory. The unit of analysis in this study was four police stations in Nairobi County which include central police station, Kamukunji police station, Parliament police station and KICC police station. The unit of observation of this study was 862 respondents from the four police stations in Nairobi County. The study’s sample size was reached at using Krejcie and Morgan sample size determination formula; a sample of 266 respondents was selected using stratified random sampling technique. Primary data was used collected using questionnaire. The pretesting sample was made of 13 respondents, representing 10% of the sample size. Inferential and descriptive statistics was employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). Descriptive statistics such as frequency distribution, mean (measure of dispersion), standard deviation, and percentages was used. Inferential data analysis was conducted by use of pearson correlation coefficient, and multiple regression analysis. The study concludes that individual stressors have a significant influence on the performance of Kenya National Police service in Nairobi County. In addition, the study concludes that group stressors have a significant influence on the performance of Kenya National Police service in Nairobi County. From the results, the study recommends that the head of Kenya police service should ensure staff satisfactory quality of life, competitive pay to financial problems and ensure shared responsibility among the police officers. In addition, the head of Kenya police service should ensure proper working conditions and adequate compensation of staff to enhance their service delivery

Key Words: employee job stressors, individual stressors, group stressors 

Full Text:



Allyn, C. & Bacon, D. (2017). Performance management: Anew approach for driving business results. Journal of applied psychology, 74, 130-135

Anderson, J. (2016). Paper presented at the Human Resource Track Midwest Academy of management Conference. Kansas City: Missouri.

Armstrong, M. (2017) Handbook of Human Resource Management. London: Prentice Hall.

Bashir, U. & Ramay, M. I. (2017). Impact of Stress on Employees Job Performance. A study on Banking Sector of Pakistan. International Journal of Marketing Studies, 2, (1), 122-126.

Employment Survey Report, (2015) Corporate Staffing available atwww.dailystandard.com

Erdogan, B. (2016). Antecedents and consequences of justice perceptions in Performance appraisals. Human Resources Management Review.23 (12): 555-578.

Fletcher, C. (2017), “Performance appraisal and management: the developing research agenda”, Journal of Occupational and Organizational Psychology, Vol. 74.

Fletcher, C., & Bailey, C. (2017). Assessing Self-awareness: Some Issue Methods pp.18 (5):395-404.

Ostroff, C. (2017). Relationships between Person-Environment Congruence and Organizational Effectiveness. Journal of group organization management, 18(1), 103-122

Perez, P. & Falcon, J. (2018). The Influence of Human Resource Management in Savings Bank Performance. The Service Industrial Journal, 24(2),51-66

Rao, C. (2015) Employee performance management: policies and practices in multi-national Enterprises. London: Kogan.

Rao, H. (2018). The social construction of reputation: Certification contests, legitimation, and the survival of organizations in the American automobile industry: 1895-1912. Strategic management Journal, 15, 29-44

Ross, G. (2015). Tourism Industry Employee Workstress – A Present and Future Crisis. Journal of Travel& Tourism Marketing, 19(2/3): 133-147

Rudman, R. (2017). Performance planning & review: 2nd edition. Sydney, Australia: Allen and Urwin Academic.

Saha, S., & Kumar, S. (2017). Influence of participation in decision making on job satisfaction, group learning, and group commitment: Empirical study of public sector undertakings in India. Asian Academy of Management Journal, 22(1), 79–101.

Sanchez, J., De La Torre, P. (2016). A Second Look at the Relationship Between rating and International Journal of Academic Research in Business and Social Sciences behavioral accuracy in Performance Appraisal. Journal of Applied Psychology, 81, 3-10.

Yaseen, S., Nayab, H., Iqbal, A., Lodhi, R., Mussawar, S., & Saeed, R. (2017). Factors Affecting the Performance of Employees at Work Place in the Banking Sector of Pakistan. Middle-East Journal of Scientific Research


  • There are currently no refbacks.