EMPLOYEE JOB STRESSORS AND THE PERFORMANCE OF THE KENYA NATIONAL POLICE SERVICE IN NAIROBI CITY COUNTY

Lorna Chepkemoi, Samuel Dr. Wabala

Abstract


The work performance of police officers in Nairobi County has been below the expectation of the public as evidenced by their poor response to complaints, absenteeism, illegal arrests, and leaving workstations before official time. The poor work performance of police officers in Nairobi country has been of great concern to the residents as the common balance is destabilized by insecurity thus slowing down development. Policing is a hectic occupation; police officers work for long periods and are prone to all kinds of danger, personal and organizational stressors. This study thus sought to fill the gap singled out in Nairobi County to assess the influence of employee job stressors on performance of Kenya National Police service in Nairobi County. The study was guided by the following specific objectives; to determine the influence of individual stressors on performance of Kenya National Police service in Nairobi County, to assess the influence of group stressors on performance of Kenya National Police service in Nairobi County. The current study is based on the conflict theory of organization, general strain theory, humanistic theory and conservation resource theory. The unit of analysis in this study was four police stations in Nairobi County which include central police station, Kamukunji police station, Parliament police station and KICC police station. The unit of observation of this study was 862 respondents from the four police stations in Nairobi County. The study’s sample size was reached at using Krejcie and Morgan sample size determination formula; a sample of 266 respondents was selected using stratified random sampling technique. Primary data was used collected using questionnaire. The pretesting sample was made of 13 respondents, representing 10% of the sample size. Inferential and descriptive statistics was employed for analysis of quantitative data with the assistance of Statistical Package for Social Sciences (SPSS version 25). Descriptive statistics such as frequency distribution, mean (measure of dispersion), standard deviation, and percentages was used. Inferential data analysis was conducted by use of pearson correlation coefficient, and multiple regression analysis. The study concludes that individual stressors have a significant influence on the performance of Kenya National Police service in Nairobi County. In addition, the study concludes that group stressors have a significant influence on the performance of Kenya National Police service in Nairobi County. From the results, the study recommends that the head of Kenya police service should ensure staff satisfactory quality of life, competitive pay to financial problems and ensure shared responsibility among the police officers. In addition, the head of Kenya police service should ensure proper working conditions and adequate compensation of staff to enhance their service delivery

Key Words: employee job stressors, individual stressors, group stressors 


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