KNOWLEDGE MANAGEMENT PRACTICES AND PERFORMANCE OF SELECTED NATIONAL GOVERNMENT MINISTRIES SUPPORTING THE DIGITAL ECONOMY IN KENYA

Leonard Ngeso Otunga, Dr. James Ongwae Gichana

Abstract


Digital economy fundamentally alters government relations with individual citizens, businesses, ministries, corporations, departments and agencies. Many national government ministries face resource challenges ranging from intangible to tangible resources. The existing tangible and intangible resources however should ideally be utilized in an effective and efficient manner to increase productivity and efficiency. This study sought seeking to examine the relationship between KM practices and the performance in public service sector with a special focus on selected government ministries supporting the digital economy in Kenya. The study focused on four knowledge management practice dimension namely knowledge acquisition practices and knowledge storage practices. The study adopted descriptive research design. The target population of the study will be drawn from ministry headquarters of the selected national government ministries namely Ministry of ICT and the Digital Economy and the Ministry of Finance. The unit of analysis was the two ministries while the unit of observation was 108 senior ministry employees from the two ministries. Structured questionnaires were utilized to collect the data which was analysed through descriptive and inferential statistics. The findings were presented in the form of tables, pie-charts and bar-graphs. The conclusion drawn from this finding is that fostering robust knowledge acquisition processes can lead to a notable increase in the performance of government ministries responsible for advancing digital initiatives. Effective planning is another fundamental aspect highlighted in the recommendation. It emphasizes that managers and leaders within these government ministries should have a comprehensive understanding of the project's scope, requirements, and objectives

 

Key Words: Knowledge Management Practices, knowledge acquisition and knowledge storage, National Government Ministries

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