ANTECEDENTS OF EMPLOYEE PERFORMANCE IN THE KENYAN COMMERCIAL BANKS: A CASE OF FAMILY BANK LIMITED

MOSONGO NICODEMUS MATARA, WABALA SAMUEL

Abstract


The purpose of the study was to analyze the factors effecting workplace conflict resolution mechanism in commercial banks in Kenya with a specific reference to Family Bank Limited. The objectives of the study were to find out the effect of organizational culture, employee personality, training and leadership style on employee performance. Goal orientation theory, Herzberg Two factor Theory, Theory of Cooperation and Competition and Social Identity theories were used in the study. The target population comprised of 98 employees at Family Bank Limited. The study collected information from a sample of 64 respondents at Family Bank Limited. This research problem was studied through the use of a descriptive research design because it is concerned with finding out the what, where and how of an occurrence. A structured questionnaire was used for primary data collection. To ascertain the validity and reliability of the questionnaire, a pre-test and pilot survey was conducted. Statistical analysis was conducted using statistical package for social sciences (SPSS) version 21 to calculate descriptive statistics and regression analysis. Data was presented in tables and graphs where necessary. Ethical issues were observed by the researcher. The study found that organizational culture positively and significantly influences employee performance, employee personality positively and significantly influences employee performance in Family Bank; employee training positively and significantly influences employee performance in Family bank and leadership style positively and significantly influences employee performance in family Bank. The study recommends management of the bank to ensure that the culture created in the organization is efficient and also that the values and procedures adopted and used in the organization ensures leaders are in a position to handle conflict efficiently. Organizations should ensure that they consider employee personality when employing them to understand the likelihood of them causing conflict. Leaders need to devote more resources to the task of recognizing source of conflict soon enough to handle disputes in the right way at the right time this will help to reduce chances of conflict occurring.

Keywords : Organizational Culture,  Employee Personality,  Training  Leadership Style And  Employee Performance.


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