COMPETITIVE TENDERING PROCESS AND SERVICE DELIVERY IN TURKANA COUNTY GOVERNMENT, KENYA

David Namus Maraka, Dr. Anthony Osoro

Abstract


The study endeavored to explore competitive tendering process and county service delivery in Turkana County, Kenya. The specific objectives were tender advertisement and tender dispute resolution respectively. The study was guided by the resource-based theory and principal-agent theory. This study used descriptive research design. The target population for this study was 89 respondents who comprised of procurement officers, finance officers, administration officers and suppliers from Turkana County. The study adopted a census method to incorporate all the targeted respondents. The research instruments were both semi-structured and structured questionnaires.  Primary data was collected by the researcher by dropping and picking them after two weeks. Data analysis was carried out with the help of Statistical Package for Social Sciences (SPSS) version 28. The findings were presented in form of tables and graphs using descriptive statistical tools (Mean and Standard Deviation). The study findings revealed a statistically significant effect among variables. Tender advertisement explained 45.3% at r=.815 and tender dispute resolution 21.4%, r=.797 of Service delivery in Turkana County government. This study will be significant to the devolved units of governance, national governments, and other organizations interested in the operations of the two governments. The research will contribute to the knowledge on competitive tendering process and other procurement topics in county as well as national governments in Kenya and globally and for growing the existing literature for future scholarly work.

Key Words: Competitive Tendering Process, County Service Delivery, Tender Advertisement, Tender Dispute Resolution 


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