MONITORING AND EVALUATION PRACTICES AND IMPLEMENTATION OF INFORMATION TECHNOLOGY PROJECTS IN TIER ONE COMMERCIAL BANKS IN NAIROBI CITY COUNTY, KENYA
Abstract
The concept of project monitoring and evaluation (M&E) has continued to evolve in the last decades which has reflected the paradigm shift as pertains to how projects are managed. The general objective of the study was to determine the effects of monitoring and evaluation practices on implementation of information technology projects in tier one commercial banks in Nairobi City County, Kenya. The specific objectives were to examine the effect of budgeting and monitoring and evaluation staff capacity building on implementation of information technology projects in tier one commercial banks in Nairobi City County, Kenya. The study employed a descriptive research design. The study targeted 307 IT projects, and the project team members were the unit of observation. Stratified random sampling technique was used to sample of 174 respondents determined using Yamane formula. Questionnaires were used to collect data. A pilot was conducted with 17 respondents. Construct and content validity were used. Cronchbach’s coefficient alpha was used to test validity. Data was collected through drop and pick method. Data was analyzed using SPSS Version 28. Both descriptive and inferential statistics will be use. Data was tabulated. Construct validity was demonstrated with average variance extracted (AVE) values exceeding the threshold of 0.5 for all variables. The overall combined scale reliability was 0.838 across 31 items, underscoring the robustness of the instrument. These findings confirm that the questionnaire is both valid and reliable, making it a suitable tool for the main study. Findings show that; a strong significant relationship between M&E budgeting and implementation of IT projects in banking sector is (r= 0.725, p-value= 0.000), and a strong significant relationship between monitoring and evaluation staff capacity building and implementation of IT projects in banking sector is (r= 0.501, p-value= 0.000). The study recommends that there should be appropriate and timely budget allocation for M&E information communication projects in the banks. The banks should set a budget to evaluate the cost of projects M&E as well as involve budgeting professionals in ascertaining the most appropriate budget allocations and disbursements during IT projects. The project managers should be allocated a competent team leader that will utilize their expertise in directing the project to ensure the project is successfully delivered to its owners.
Key Words: Monitoring and Evaluation Practices, Implementation of Information Technology Projects, Tier One Commercial Banks, Budgeting, Monitoring and Evaluation Staff Capacity Building
Full Text:
PDFReferences
Agutu, H. (2015). Factors Influencing Implementation of Monitoring aEvaluation of School Feeding Programs By Service Providers In Kenya. A case of Langata sub-county (Unpublished thesis). University of Nairobi, Nairobi, Kenya.
Akbari, S., Khanzadi, M., & Gholamian, M. R. (2018). The impact of contractors’ attributes on construction project success: A post-construction evaluation. International Journal of Project Management, 31(2), 313-322.
Ali, H. M. (2016). Impact of Customer Satisfaction on Performance Of Sudanese Construction Companies (Doctoral dissertation, Sudan University of Science and Technology).
Appiah, I. K. (2020). Assessing the Impact of Monitoring and Evaluation on Learning and Performance of Pupils in Junior High Schools. A Case Study of Junior High Schools in Kwadaso Circuit, Ashanti Region (Doctoral Dissertation).
Beluhu, R. D. (2021). The Effect of Monitoring and Evaluation Framework on Development Project in Education Bureau in Somali Regional State in Case of Jig-jiga Branch. International Journal of Economics and Management Systems, 6.
Boateng, A., Ameyaw, C., & Mensah, S. (2022). Assessment of systematic risk management practices on building construction projects in Ghana. International Journal of Construction Management, 22(16), 3128-3136
Caffrey, L., & Munro, E. (2017). A systems approach to policy evaluation. Evaluation, 23(4), 463-478.
Chege, F. M., Bowa, O. (2020). Monitoring and evaluation and project performance in Kenya: the case of non-governmental organisations implementing education projects in Nairobi County. International Academic Journal of Information Sciences and Project Management, 3(6), 312-337
Cserháti, G., & Szabó, L. (2014). The relationship between success criteria and success factors in organisational event projects. International journal of project management, 32(4), 613-624
Gathege, W. &Yusuf, M. (2019). Influence of Monitoring and Evaluation on Sustainability of Women Based Agricultural Projects. A Case of Joywo Uasin Gishu County. International Journal of Management and Commerce Innovations, 7(1) 250-259
Gatimu, J. Gakuu, C. & Ndiritu, A. (2021). Monitoring And Evaluation Practices And Performance Of County Maternal Health Programmes. European Scientific Journal, ESJ, 17(37), 39-68.
Gebeyehu, M. (2018). Regular Project Monitoring for Project Success: The Case of Input Voucher System Project in Ethiopia. Unpublished Masters Thesis, Addis Ababa University
Gido, J., Clements, J., & Clements, J. (2014). Successful project management. Boston, MA: Cengage Learning
Giles, H., & Smith, P. M. (1979). Accommodation theory: Optimum levels of convergence. In H. Giles & R. N. St. Clair (Eds.), Language and social psychology (pp. 45-65). Oxford, UK: Basil Blackwell.
Hassan, A. T. (2019).The Effect of Monitoring and Evaluation on Organization Performance: A Case Study of the United Nations High Commissioner for Refugees in Mogadishu, Somalia. Unpublished Masters Thesis. Kampala International University
Holvoet, N., & Inberg, L. (2015). Diagnostic Review of the Monitoring and Evaluation System of Uganda ́s Education Sector: Selected Findings and Discussion. Journal of Education and Training, 2(1), 134–154
Irfan, M., Khan, S. & Hassan, N (2021). Role of Project Planning and Project Manager Competencies on Public Sector Project Success. Sustainability, 13(1421)
McCoy, D., & Kinyua, K. (2015). Allocating scarce resources strategically-an evaluation and discussion of the global fund's pattern of disbursements. PLoS one, 7(5), e34749.
Meredith, J. R., & Mantel Jr, S. J. (2011). Project management: a managerial approach. River Street, Hoboken, NJ: John Wiley & Sons.
Mue, P.W. (2016). Influence of Monitoring and Evaluation Strategies on Internet Banking Performance: A Case of Investment & Mortgages Bank, Kenyatta Avenue, Nairobi, Kenya. Unpublished Masters Thesis. University of Nairobi.
Ngigi, M.(2020). Effects of Monitoring And Evaluation Practices on Project Implementation In Acted Kenya. Unpublished Thesis, Africa Nazarene University
Nisa, Z. U. (2015). Impact of project performance Measurement System on Project success. International Journal of science, basic and applied Research, 22(2), 289-315
Njama, A. W. (2015). Determinants of effectiveness of a monitoring and evaluation system for projects: a case of AMREF Kenya WASH programme (Doctoral dissertation, University of Nairobi)
Paru, B. (2020). The role of monitoring and evaluation system in promoting performance of Non-Governmental Organizations in Juba County, South Sudan. Unpublished Masters’ Thesis. Mount Kenya University
Phiri, B. (2015). Influence of monitoring and evaluation on project performance: A Case of African Virtual University, Kenya. Unpublished master’s thesis, University of Nairobi, Kenya
Pollitt, C., & Bouckaert, G. (2017). Public management reform: a comparative analysis-into the age of austerity. Oxford, United Kingdom: Oxford University Press.
Serrador, P., & Turner, J. R. (2014). The relationship between project success and project efficiency. Procedia-Social and Behavioral Sciences, 119 (1), 75-84.
Wanyoike, D. & Waithera, L.S. (2015). Influence of project monitoring and Evaluation on performance of youth Funded Agribusiness Projects in Bahati sub- Country, Nakuru, Kenya. Journal of Economic, Commerce and Managements, 3(11), 2348-0386
Wolde, E. (2019). The Effectiveness of Monitoring and Evaluation Systems: The Case of Non-Governmental Organizations Implementing Agricultural Development Projects in Ethiopia.
Wu, X., Wenyi Zhao, T. M., & Yang, Z. (2019). Improving the Efficiency of Highway Construction Project Management Using Lean Management. Sustainability, 11-13
Refbacks
- There are currently no refbacks.