EFFECT OF PERFORMANCE PLANNING ON EFFICIENT SERVICE DELIVERY IN THE JUSTICE SECTOR IN KENYA

Jacqueline Jean Mulwa, Dr. Mary Kamaara, Dr. Joyce Nzulwa, Dr. James Gitari

Abstract


Performance planning is increasingly recognized as a pivotal tool for improving service delivery in public organizations, particularly given the escalating demands for effective and timely citizen services. The increasing need for enhanced service delivery has led to recognition of the pivotal role played by performance management strategies. This study sought to determine the effect of performance planning on service delivery in the justice sector in Kenya. The study’s target population comprised of 1034 staff working for Justice sector Institutions in the various courts in the 47 counties in Kenya. Stratified random sampling technique was employed in determination of the sample size. A sample size of 220 participants was used in this study. The study employed a questionnaire and the primary data collection instrument. Data analysis was carried out with the help of Statistical Package for Social Sciences software, version 25 for both descriptive and inferential statistics. For descriptive statistics, output parameters including mean and standard deviation, were employed to assess central trends, while charts, graphs, and frequencies were used for data presentation. Inferential statistics, such as regression analysis and correlation, were utilized to establish relationships between dependent and independent variables. The study concludes that performance planning has a positive and significant effect on service delivery in the justice sector in Kenya. This study recommends that the justice sector should actively engage employees in performance planning processes and implement robust and consistent quality control measures to enhance service delivery effectiveness within the justice sector.

Key Words: Performance Planning, Service Delivery, Justice Sector


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References


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