KNOWLEDGE MANAGEMENT PRACTICES AND PERFORMANCE OF CULTURAL HERITAGE INSTITUTIONS IN NAIROBI CITY COUNTY, KENYA

Rollex Opondo Ondiek, Dr. Kepha Ombui

Abstract


This study sought to establish the relationship between knowledge management practice and performance among selected cultural heritage institutions in Kenya. More specifically, the study sought to establish the effect of knowledge creation on performance among selected cultural heritage institutions in Kenya and to determine the effect of knowledge acquisition on performance among selected cultural heritage institutions in Kenya. This study will employ the descriptive research design, targeting 60 Gazetted sites and monuments. The target was 180 management staff and census sampling were employed. The study used structured questionnaires to collect data. Both descriptive statistics and inferential statistics were then computed in data analysis. Findings showed that there is a strong significant relationship between knowledge creation and institution performance (r=0.742, p=0.000), a strong significant relationship between knowledge acquisition and institution performance (r=0.749, p=0.000). The study recommends that the cultural heritage management should seek professional experts help to enhance knowledge creation among the staff. Effective knowledge acquisition systems and mechanisms should be created to ensure that appropriate knowledge that will enhance institutions’ performance is identified and acquired. The management should establish a culture that promotes sharing of knowledge and encourage teamwork among employees and should have a proper mechanism of storing its work procedures and have adequate servers for storing soft copies of work procedures.

Key Words: Knowledge management practice, Knowledge creation, Knowledge acquisition, Performance, Cultural heritage institutions

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References


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